Things you should know if you are travelling to the Maldives on a budget

This is the last part of this five part blog……

The Republic of Maldives is a Muslim country

The Maldives is a 100% Muslim country and care needs to be taken in relation to the dress code on local islands. Whilst it is acceptable for men to wear T Shirts and shorts or swim shorts; females should avoid causing offence by maintaining a more conservative approach to clothes by wearing T Shirts, loose shorts or sarongs and avoid wearing bikinis and swimwear unless on an uninhabited island, picnic island, sandbank, dive boat or resort island. Whilst the law restricts the wearing of bikinis on local islands, many guesthouses now provide dedicated tourist beaches or private gardens and sunbathing terraces.

Most hotels and guesthouses can arrange visits to nearby resorts where bikinis can be worn freely and alcoholic beverages are available. Note that resorts charge an entrance fee and access is subject to availability.

Don’t be afraid to travel in low season

With a tropical climate, plenty of sunshine and temperatures around 30°C throughout the year, there is never a bad time to visit the Maldives. There are however two distinct seasons; dry season (northeast monsoon) and wet season (southwest monsoon), with the former extending from January to March when rates will be at their highest and the latter from mid-May to November. The rare thunderstorm in the Maldives (especially around the southwest monsoon months) can be a welcome respite from the sun.

There can be heavy rain showers pretty much any time of year, but they tend to be short and cannot be accurately predicted seasonally (in other words – don’t worry too much about them – you will quite possibly experience some rain showers, but the majority of the weather should be great, and you will be unlucky to get several consecutive days of heavy rain).

Diving is good all year-round, although a basic rule is that reef life is more varied and visibility is better on the western side of any atoll from May to November and on the eastern side of any atoll from December to April.

As the Maldives is situated so close to the equator it is possible to burn even on a cloudy day and sun screen should be applied as a matter of course.

For those travelers who are looking for a helping hand to arrange a budget trip to the Maldives, require advice on which island or guesthouse to choose or want to experience more of the cultural elements of the Maldives the Secret Paradise team are just an email or phone call away!

About Secret Paradise

Since 2012 Secret Paradise has been at the forefront of the Maldives local island tourism industry, promoting and supporting guesthouses, dive centres and activity operators based on locally inhabited islands throughout the Maldives archipelago. Offering group and private tours or independent travel packages, Secret Paradise holidays are designed to allow guests to engage with local people and experience the best from a paradise generally known as a luxury resort destination.

Responsible Tourism plays a very large part in what we do. We are mindful of ensuring we promote local tourism in line with Maldivian culture and beliefs and through education of both guests and locals we aim to protect the environment and limit where ever possible any negative impact to local life. We partner NGOs such as Save the Beach and marine charity organisations such as Maldives Whaleshark Research Program to provide opportunities for our guests to learn and support local conservation initiatives.

The benefit of travelling with us is that Secret Paradise guarantees you prompt and efficient personal service. We deliver high standards of service and professionalism and you can rely on Secret Paradise to provide expert local knowledge, clear communication and honest advice.

www.secretparadise.mv

Things you should know if you are travelling to the Maldives on a budget

This blog has several parts, next week read about general tourist information……

Tourist Information

Unlike most destinations, don’t expect to find a tourist information centre that will provide answers to all your questions. There is an Information Desk within the arrival area of the airport who are happy to point you in the right direction, assist you if you need to contact your accommodation provider and provide you an information booklet. They are not there, however, to organise accommodation, excursions or transfers. Once you arrive at your hotel, guesthouse or resort they will be able to offer advice on excursions and activities or check out Trip Advisor for local operators providing these services.

 

Transferring from the airport

Unlike other International Airports don’t expect to be able to hail a taxi as there is no taxi rank. If you have booked with a hotel, guesthouse or resort and provided them with your flight arrival details it is usual for them to send a representative to meet with you.

To reach Male independently you can choose to take the Airport Express Speedboat, the charge is MRF30 or US$2 for a one way transfer per person, leaving every 15 minutes. Or the airport public ferry, charge MRF10 or US$1 per person one way, leaving every 10 minutes. Both leave from the jetty opposite the Domestic Terminal. When you arrive in Male, just a 10 minute public ferry ride, you will be able to hail a taxi from the ferry terminal to your destination, guesthouse or hotel. A one stop drop regardless of distance is 25MVR plus an additional 5MVR per item of luggage.

To reach Hulhumale independently you can either enquire as to if a guesthouse vehicle has room on their return journey, the charge would usually be around US$10 one way or take the public bus. The airport bus departs every 30 minutes from the airport and Hulhumale on a 24 hour timetable. On the hour and on the half hour except on Fridays during Friday Prayer when there are no busses between the hours of 11:30 and 13:30. The charge is 20MVR per person one way and it is a journey of 15 minutes. Luggage is accepted and stored in the luggage compartment. At the airport the bus stop is located outside of the International departure area to the left of the food court as you face the ocean.In Hulhumale the bus stop is at the T Junction of Nirolhumagu and Huvandhumaa Higun.

Due to the location of the airport terminal it is not possible to walk to Hulhumale.

If you are transferring on to an island outside of the immediate capital area it is likely that transfer arrangements offered will include speedboat or for islands further afield a domestic flight. These methods will add a minimum of $25 per person one way dependent on distance and if the service is scheduled. Note the Maldives covers a distance of 500KM north to south. If you have done your homework it is possible to take a local ferry to many central atoll islands. These local ferries depart from one of a number of jetties in the capital Male so ensure you have allowed time to cross to the capital and locate the correct jetty.

Business Hours

It is important to know that the Maldives follows a business week from Sunday to Thursday.  Most places are closed on a Friday until after Friday prayer. No public ferries operate on a Friday with the exception of those operating in the capital area between Male, Hulhumale and Villingili. These ferries also stop operation between 11:30 and 13:30 for Friday prayer.

The shops in the Maldives open at different times in the morning but usually before 09:00. Most shops close for prayer times for an interval of 15 minutes. The latest time for the shops to close business is 22:00 and cafes and restaurants 23:00.

About Secret Paradise

Since 2012 Secret Paradise has been at the forefront of the Maldives local island tourism industry, promoting and supporting guesthouses, dive centres and activity operators based on locally inhabited islands throughout the Maldives archipelago. Offering group and private tours or independent travel packages, Secret Paradise holidays are designed to allow guests to engage with local people and experience the best from a paradise generally known as a luxury resort destination.

Responsible Tourism plays a very large part in what we do. We are mindful of ensuring we promote local tourism in line with Maldivian culture and beliefs and through education of both guests and locals we aim to protect the environment and limit where ever possible any negative impact to local life. We partner NGOs such as Save the Beach and marine charity organisations such as Maldives Whaleshark Research Program to provide opportunities for our guests to learn and support local conservation initiatives.

The benefit of travelling with us is that Secret Paradise guarantees you prompt and efficient personal service. We deliver high standards of service and professionalism and you can rely on Secret Paradise to provide expert local knowledge, clear communication and honest advice.

www.secretparadise.mv

 

Things you should know if you are travelling to the Maldives on a budget

This blog has several parts, next week read about general tourist information……

Currency Exchange

The Maldives has a non-convertible currency – Maldivian Rufiyaa – this cannot be purchased beforehand. One Rufiyaa is 100 Laari and is available in 500, 100, 50, 20, 10 and 5 Rufiyaa notes. The US Dollar is accepted as legal tender throughout the Maldives. Should you arrive with no USD$ then other major international currencies can be exchanged at the Bank of Maldives Foreign Exchange counter located in the arrival hall. This is the only dedicated foreign exchange counter in the Maldives. It is advised not to exchange currency in Male where bank queues are common and waiting time lengthy.

Only major foreign currency will be exchanged for local currency MVR. Hold on to your exchange receipt as you will need to present this upon departure at the exchange counter if you wish to change local currency back to foreign currency.

Paying in USD$

One US Dollar is equivalent to 15.42 Rufiyaa. However, the exchange rate offered on US$1 and US$5 notes by local businesses may be lower.This is because there is a 3% handling charge made by the bank on the deposit of US$ notes of US$5 or less.

The banks in the Maldives are very particular about the condition of bank notes and will refuse deposits of old style US$, even though still an active currency, damaged notes, badly creased, well-worn, or defaced notes will also be rejected. Therefore, if presenting such a note as form of payment you may be requested to change to a note of better condition. Please do not take offence, it is purely that the note will have no worth to the individual to whom you are paying.

Generally, any change given on a purchase made in US$ will be given in local currency MVR.

IMG_3670

ATMs and Credit Cards

Most banks represented in Malé provide ATM services. The Bank of Maldives has several branches in Male as well as other major population hubs such as the Male International Airport, Hulhumale and Gan. Several other regional banks also operate in central Male, including the State Bank of India, Bank of Ceylon, and HSBC. There are no banks on resort islands nor on many local islands. Only local currency MVR will be dispensed from ATMs. There is an ATM at the Male branch of the Bank of Maldives dispensing US$, however, it only dispenses to Bank of Maldives cardholders.

All major credit and debit cards can be used at resorts, hotels and many shops and restaurants in Male as well as on local islands. Note however, that a credit card payment fee may be applied to the total value of your bill. This charge can fluctuate dependent on the credit card payment processing company and may be up to the value of an additional 5%.

Local Tax

All services directly related to guests will incur 10% service charge and 12% T-GST (Tourism Goods and Service Tax). The 10% service charge is applied to the total value and 12% T-GST applied to the total value + service charge.

On local islands GST (Goods and Service Tax) is imposed on the value of goods and services supplied by a registered business such as a local café, local restaurant or local shop.

Environmental ‘Green’ tax will be applied to all stays in accommodation registered as a hotel, resort or liveaboard from 1st November 2015. This adds a further US$6 per person per night and is not subject to T-GST/GST.

From October 2016 $3 will be charged per person per night for guests staying on local islands in guesthouses.

Always check the small print online or ask if it is not clear to ensure that all appropriate local tax is included. What at first appears to be a great deal may not turn out to be.

to be continued…….

About Secret Paradise

Since 2012 Secret Paradise has been at the forefront of the Maldives local island tourism industry, promoting and supporting guesthouses, dive centres and activity operators based on locally inhabited islands throughout the Maldives archipelago. Offering group and private tours or independent travel packages, Secret Paradise holidays are designed to allow guests to engage with local people and experience the best from a paradise generally known as a luxury resort destination.

Responsible Tourism plays a very large part in what we do. We are mindful of ensuring we promote local tourism in line with Maldivian culture and beliefs and through education of both guests and locals we aim to protect the environment and limit where ever possible any negative impact to local life. We partner NGOs such as Save the Beach and marine charity organisations such as Maldives Whaleshark Research Program to provide opportunities for our guests to learn and support local conservation initiatives.

The benefit of travelling with us is that Secret Paradise guarantees you prompt and efficient personal service. We deliver high standards of service and professionalism and you can rely on Secret Paradise to provide expert local knowledge, clear communication and honest advice.

www.secretparadise.mv

Ustica is once again the leading actor in scuba diving with Italy Dive Fest by DAN and PADI

Ustica, 9 September 2017 – 320 scuba divers, 4000 dives in the Marine Protected Area, 84 medical visits performed, 36 official partners, 9 diving centers. And then professional workshops, conferences, themed evenings… The impressive numbers of Italy Dive Fest, an event organized by DAN Europe and PADI EMEA in Ustica, the Black Pearl of the Mediterranean, from August 28th to September 3rd.

Italy Dive Fest, a new format in the scuba diving industry that is strongly supported by PADI and DAN with the goal of revolutionizing the approach to diving by joining moments of celebration, fun, training and especially diving, is envisaged as an itinerant event that shall be repeated in the coming years around Italy is the comment of Fabio Figurella Regional Manager of PADI EMEA.

Italy Dive Fest has been a unique event and certainly one of the most beautiful and complex organized in recent years. It’s unique because it has allowed us to achieve a great goal: to create a real diving festival that brings together many of the largest companies and manufacturing houses of the diving industry, for the benefit of the participants, who have been able to see and test the latest news on the market. It was a one of a kind event also because of its rich content: in addition to diving and equipment testing, participants could choose from a broad spectrum of workshops, conferences and courses. Last but not least, this was made possible thanks to the support and collaboration shown by all the diving centers of the island. Our researchers, thanks to the collaboration of more than 300 divers, have managed to gather a large number of data and dive profiles that will become part of the database on which our scientific publications are based. States Laura Marroni, vice-president of DAN Europe.

The island quay, the meeting point of all the divers, hosted the Dive Village, where organizers and technical partners showed the 2017 news, interacting with the public and collaborating with diving centers.

Those who dived had the chance to conduct physiological tests performed by DAN Research – 125 monitored dives, with 105 Doppler and 80 echo-cardiographs – actively contributing to important studies on decompression mechanisms. DAN doctors have also conducted numerous free ORL visits, as part of an international campaign to prevent barotrauma.

After diving in the morning, divers could choose between a range of training and leisure activities. These included technical workshops conducted by Beuchat, Coltri, Scubapro, the PADI Business Academy, and even EFR first aid courses and DAN crossover instructors. The events were distributed in various locations, thus involving also the Island locals, while special conventions were signed with local hotels and restaurants.

This year Italy Dive Fest matched the 58th International Diving Expo (whose logo was sponsored by PADI through a scholarship), with its historical charm, exhibitions, guided hikes and, above all, Golden Trident and the International Academy of Underwater Sciences and Techniques Awards. The ceremony was hosted by the social event offered by PADI and DAN, in the striking coastline behind the lighthouse Punta Cavazzi. And here are the awards: Golden Trident to Dr. Danilo Cialoni, recognition of the research carried out on the immune pathophysiology; Academy Awards 2017 to DAN, in its 5 world components (America, Asia-Pacific, Europe, Japan and South Africa), for the tireless help provided to scuba divers since 1980; special Academy Award to PADI, for its effective action in promoting safety awareness in diving, diving sustainability and in particular for launching an international program (Scuola d’Amare, ndr) targeted to students of primary and secondary schools, to promote knowledge on the ocean and diving among young people.

However, the best show was enjoyed by the divers who dived in the breathtaking waters of the first Marine Protected Area in Italy: the sun, visibility up to 30 meters, barracudas, amberjacks, salemas, dentex, groopers in waters teeming with life.

Italy Dive Fest has been the climax of an underwater season full of events and initiatives, featuring the Ustica scene, with its history and tradition, and has reasserted the vitality of the Italian diving world.

This is a unique event – commented Massimo Casabianca (DAN Training Manager and PADI Instructor Trainer), a full and articulated one, where a training agency and an organization devoted to diving safety have involved key players of the diving industry. In so many years of experience, I had never seen anything like it.

Thanks to those who wanted and organized the event (PADI team, DAN team), to the numerous technical partners, the flagship of the diving industry (Aqualung, Beuchat, Coltri, FInclip, Mares, Nauticam, Scubapro, Suex, Suunto, Y-40 the Deep Joy), to the institutional partners (Soprintendenza del Mare-Regione Sicilia, Comune di Ustica, AMP Isola di Ustica, WWF, Università di Bologna/Sea Sentinel, Reef Check, Clean Sea, Green Bubbles), to the logistics partners (Gesap/Aeroporto di Palermo, Liberty Lines, PMO Travel), to the diving centers (Altamarea, Blue Diving, La Perla Nera, Lustrica, Mare Nostrum, Mister Jump, Orca, Profondo Blu, Ustica Diving) and to Claudio di Manao, who presented his book “Io sono il Mare”, animating an interesting round table on the protection of the marine environment and its future prospects.

Colonies of Hope

Blog written by guest blogger and marine biologist Clare Baranowski

Preserving coral reefs is a growing concern in the Maldives

At Gili Lankanfushi, we are recovering our coral reefs through the Coral lines Project. By growing small fragments of coral on hanging ropes (lines) and then transplanting them to our house reef near One Palm Island, we hope to see regeneration and aim to kick start the health of our house reef.

Our Coral Lines Project started three years ago and currently holds around 7484 coral colonies. We are consistently adding small fragments of coral to the already growing population on 153 lines.

Josie monitoring our 153 coral lines

The vulnerable nature of coral populations mean that they undergo cycles of disturbance and recovery. Our house reef was affected by warmer waters created by the El Nino event in 2016 which bleached much of the corals. Yet against all odds, most fragments in our coral lines nursery survived.  They have also been faced with a Crown of Thorns (coral predators) outbreak this year and have still remained intact.

In some cases, the corals in our lines are no longer present on shallow reefs in the area.

Now, is the perfect time to begin stage two of our coral restoration project by moving coral from our nursery to our house reef.  Transplanting coral is a delicate procedure with a lot of trial and error. We began slowly by creating a test site with a small number of coral colonies to ensure we would not lose healthy coral unnecessarily.

Josie beginning the process

We found a site with conditions not too dissimilar to the nursery. The area had to be flat and solid, with no loose material and space for growth.  It also had to be an area that is easily accessible for monitoring, but nowhere in danger of tampering or accidental damage.  We chose a depth of 8 metres in the middle of house reef drop off where we regularly snorkel. Another major concern was the Crown of Thorns Starfish, so we placed the coral in an area visited regularly by Harvey Edwards, Ocean Paradise Dive Centre manager, who has been removing these starfish from the reef for months.

Clare cutting the coral from the line

The next step was to cut the colonies from the lines in the nursery, and transport them in mesh bags in the water. We decided to use three different Acropora species to begin with as they are fast growing and like a lot of light and a moderate current. Once at the site, we cleaned the area of algae and attached the coral to ensure protection from extreme water movement. We placed them an equal distance apart to allow quick growth and attached the coral using epoxy, which is a clay like cement. We were aware from previous studies that Miliput (epoxy clay) has been seen to kill the part of the coral it is attaching, so we placed small amounts of putty at the base of the coral.

Once a week, for a total of six weeks, we will measure growth and survivorship of the coral.  We hope to replicate the test at different depths and locations to find a suitable site to start a larger restoration project. However, we will hold off on most of the major transplantation until after the monsoon season.

Attaching the colonies using epoxy

Due to the fragility of coral species, our rehabilitation plans are very flexible, and subject to a long monitoring period.  We expect to adapt our approach and long term management to ensure we keep up with the changing environment of the reef. Previous restoration plans have been hindered by external threats, so we are so excited to finally begin this project. We will be producing scientific data along the way which we hope will contribute to current coral reef rehabilitation knowledge.

Although our transplants are working well so far, we will still have many question to answer in the future such as: are the corals on the house reef still reproducing? As these corals survived the last bleaching, will they be more genetically suited to future hostile conditions? The answers to these questions are all just a work in progress and we will have to keep on watching and learning as we replant and monitor these corals over the next few years. As our house reef sustained a lot of mortality and the coral cover is low, we hope that this new project will help to rejuvenate the reef and raise awareness.

PADI’s guest blogger Clare Baranowski introduces herself:

I am a marine zoologist from the UK who has worked throughout the tropics researching mega fauna and reef ecosystems in the Caribbean and Indian Ocean. I have experience monitoring and restoring coral and surveying manta, turtle and dolphin populations. I began my career as a science communicator before moving into research and management roles, this is why I incorporate outreach and education into every project I work on and I hope to continue this at Gili Lankanfushi.

MALDIVES DIVING HOLIDAYS

Life beneath the surface in the Maldives is an underwater Disneyland, perfect for dive enthusiasts. The Maldives is renowned as one of the very best diving locations in the world. There’s not only an abundance of reef life here but also spectacular coloured coral and crystal clear water.

Photo credit - Ruth Franklin

Photo credit – Nigel Wade

WHY CHOOSE THE MALDIVES FOR YOUR DIVING HOLIDAY?

The Maldives ticks all of the boxes when it comes to diving holidays. This tropical location boasts visibility levels of up to 40 meters, making it a great destination for advanced divers. However diving in the Maldives is not just for the experienced. The shallow lagoons and channels make it the perfect location to try diving for the very first time. Plus what better destination in the world is there to gain your scuba-diving certifications?

Photo credit - Ruth Franklin

Photo credit – Renee Sorenson

The Maldives is also home to protected UNESCO Biosphere Reserves. The presence of currents in this island nation means that open water channels are perfect for drift diving and it’s also possible to swim with gentle ocean giants like manta rays and whale sharks. Don’t forget the Maldives has year round water temperatures of 26 – 29 degrees Celsius!

THE BEST TIME OF YEAR FOR DIVING IN THE MALDIVES

Fortunately, the diving season in the Maldives is open all year round with the calmest conditions from December through to June. As the Maldives is located in the tropics, it is susceptible to both wet and dry seasons. June to November is the south-west monsoon season, bringing with it with overcast and wet conditions, especially in June and July. During these months expect slightly less visibility and different currents, although there is still plenty of marine life on offer, as well as sunny spells. Generally reef life is more varied and visibility is better on the western side of any atoll from May to November and on the eastern side from December to April. Reef sharks, hammerheads and whale sharks are found in the Maldives year round, along with manta rays and sea turtles, you just need to know where to head at the time of year you plan to dive!

Photo credit - Ruth Franklin

Photo credit – Renee Sorenson

DIVING OPTIONS

There are a number of diving options when it comes to Maldives. For example at Secret Paradise, value for money diving holidays and tours will be offered that you will remember for a lifetime. Enjoy an all-inclusive guesthouse stay and be transferred by boat to incredible nearby dive sites, the same sites that you would dive from a resort but at half the cost! Our diving holidays are an affordable alternative to a resort stay and also allow you the flexibility of island hopping or if your budget is larger, atoll hopping to benefit from the best dive locations during your time of travel.

Photo credit - Ruth Franklin

Photo credit – Renee Sorenson

Liveaboards are a popular dive holiday option, allowing you to scour the waters for the ultimate dive spot each day. These days most Liveaboards operate a year round schedule offering 7 night, 10 night and 14 night cruises not only in the central atolls but to the deep south and deep north offering opportunities to discover less dived sites and pristine coral.

SECRET PARADISE DIVING HOLIDAYS

 Secret Paradise, offers six diverse one island based diving packages, all in different atolls allowing you access to what are some of the best dive sites in the world. Our packages include Dharavandhoo, perfect if you want to encounter 100s of manta rays in Baa Atoll, Hulhumale if you need to stay close to the capital, Maafushi, South Male Atoll, Dhigurah home of the whale shark in Ari Atoll, Rasdhoo, the ideal location to spot a hammerhead and Gan in Laamu atoll.

Photo credit - Ruth Franklin

Photo credit – Boutique Beach

Our island hopping itineraries in Male Atoll and Ari Atoll allow you to discover a range of dive sites and marine life whilst at the same time experiencing Maldives local life, tradition and culture, with or without a private dive guide.

DIVE TEAMS

All partners of secret Paradise are PADI affiliated dive centers and are operated by both local and European dive professionals. A personal interest is taken in promoting scuba diving in the Maldives, through education and awareness about the underwater environment here. Their objective is to encourage underwater conservation and safe diving practices

Photo credit - Ruth Franklin

Photo credit – Nigel Wade

Dives are generally conducted from the beach within an island’s inner reef for beginners or from a local dive boat, a dhoni, for certified divers. Dive sites are chosen daily based on both the weather and current conditions as well as diver ability.

The teams will take you to the best dive spots and willingly introduce you to the characteristics of the underwater world of the Maldives. All offer boat dives, NITROX, night dives and a full range of PADI courses and will always ensure you get the best out of your dive. If you are learning to dive, you can do anything from completing a try dive or just the open water dive section of your PADI Open Water certification to completing the full PADI Open Water certification. Whatever you choose to do you can be assured of fun and safe diving with us and our partners.

Photo credit - Ruth Franklin

Photo credit – Nigel Wade

Secret Paradise Co-Founder, Ruth Franklin a diver herself with over 1500 dives in the Maldives is always happy to share her own diving experiences and is on hand for honest dive advice.

About Secret Paradise

Since 2012 Secret Paradise has been at the forefront of the Maldives local island tourism industry, promoting and supporting guesthouses, dive centres and activity operators based on locally inhabited islands throughout the Maldives archipelago. Offering group and private tours or independent travel packages, Secret Paradise holidays are designed to allow guests to engage with local people and experience the best from a paradise generally known as a luxury resort destination.

Responsible Tourism plays a very large part in what we do. We are mindful of ensuring we promote local tourism in line with Maldivian culture and beliefs and through education of both guests and locals we aim to protect the environment and limit where ever possible any negative impact to local life. We partner NGOs such as Save the Beach and marine charity organisations such as Maldives Whaleshark Research Program to provide opportunities for our guests to learn and support local conservation initiatives.

The benefit of travelling with us is that Secret Paradise guarantees you prompt and efficient personal service. We deliver high standards of service and professionalism and you can rely on Secret Paradise to provide expert local knowledge, clear communication and honest advice.

www.secretparadise.mv

Customer Service

Because we are spending time and money to bring customers through our doors, we must offer excellent customer service!

And with all of the customer touch points out there and all of the channels consumers have for obtaining goods and services we need to step-up our game!

There is a new bar

Customers now have the expectation you’ll provide nothing less than exceptional customer service..!

Expectations

“Your company is no longer being compared to just your competition. Your customers compare you to the great service they had at the restaurant they ate at last night – or any other company inside or outside of your industry that provided them with a good customer service experience.” Shep Hyken

 

Elements of Exceptional Customer Service Includes

  • A staff with a passion
  • Employees that have a smile (even on the phone)
  • A staff that have your customer’s interest at heart and understand your businesses culture

Great Customer Service is An Attitude!

 

Top 3 Customer Service tips

  1. Listening and confirming what has been said is key. People don’t care how much you know, they care about how much you care. Too often we’re not listening, we’re waiting to talk. When it is your time to talk be aware of your communication style and potential pitfalls (ummms, body language)

Remember that 55% is tone, 38% is body language, only 7% is words

 

  1. Using a positive language: it greatly affects how the customer HEARS your response

Example one –  “our ‘x’ language instructor can’t teach you and is unavailable at this time to answer your questions”

Example two – “our ‘x’ language instructor, who will be perfect to teach you this course, is available for you in two days time. Until then he/she can answer some of your question by email”

  1. Tenacity

Demonstrate to your customer you will do what it takes to deliver a product or service that meets their needs and wants.

 

Customers are people too, and knowing that putting in the extra effort will come back to you ten-fold.

 

Please contact your PADI Regional Manager if you wish to know more – or if you are interested in a Customer Service Training session.

 

 

PADI Business Academy in Cape Verde

PBA Lite 2017 Blog Header

Dinamize a sua Operação de Mergulho em 2017 e mais além

Quer alinhar as suas estratégias de marketing em vários canais este ano e melhorar a eficácia geral das suas iniciativas? Aprenda como, ao participar num dos seminários PADI Business Academy Lite

1 day PADI Business Academy Lite – €99 – £88 – CHF107

Tópicos das apresentações 2017

O PADI Business Academy Lite irá este ano focar-se na integração de tanto uma estratégia de merketing digital forte, bem como, oportunidades de negócio, vendas, serviço ao cliente e de treino.

Durante o decorrer das sessões os participantes podem esperar obter conhecimentos nos seguintes tópicos:

  • Páginas de Internet
  • Vendas
  • Redes Sociais
  • Serviço ao Cliente

E como Graduado Business Academy, terá acesso á nossa Promoção de Vendas exclusiva, ajudando-o a levar mais á frente o seu negócio digital.

Para se registrar simplesmente clique aqui para descarregar e preencher o formulário. Por favor, envie o formulário preenchido para Dave Protheroe do Departamento de Marketing

Date Country City Language
24th & 25th July Cape Verde Sal Island Portuguese
1st September Italy Ustica Italian
October Zanzibar Zanzibar Town English

 

OFERTAS DE VENDAS EXCLUSIVA!

Faça o seu registro hoje  e como participante terá direito à nossa oferta exclusiva de vendas 5-4-4 em todos os produtos digitais¹

OWD_touch

¹ Válido para todos os productos digitais PADI com exceção de eLearning para  participantes do PBA Lite 2017.

*Por favor note que as PBAs demonstradas na agenda anual poderão  estar sujeitas a cancelamentos ou alterações. Se pretende assistir à Bussiness Academy Lite 2017 por favor verifique a agenda regularmente. PBAs adicionais poderão ser adicionadas ao longo do ano.

** Para efeitos de contabilidade a moeda cobrada  será reflexiva sobre a moeda cujos participantes pagam a sua taxa de renovação, independentemente da localização da PADI Business Academy Lite 2017.

 *** O preço não inclui IVA


Supercharge Your Dive Operation in 2017 & Beyond

Want to streamline your multi-channel marketing strategies this year and improve the overall effectiveness of your initiatives?  Learn how by attending one of the PADI Business Academy Lite one day Seminars.

1 day PADI Business Academy Lite – €99 – £88 – CHF107

2017 Presentation Topics

The PADI Business Academy Lite focuses on the integration of both a strong digital marketing strategy as well as business, sales, customer service and training opportunities.

PBA Lite attendees will benefit from presentations on:

• Website enhancement
• Sales techniques
• Social Media
• Customer Service improvements

And as a Business Academy Graduate attendees will be entitled to an exclusive Sales Promotion, helping to drive their digital business forward.

To register, simply click here to download and complete the form and return it to Dave Protheroe in the Marketing department.

Date Country City Language
24th & 25th July Cape Verde Sal Island Portuguese
1st September Italy Ustica Italian
October Zanzibar Zanzibar Town English

EXCLUSIVE SALES OFFER!
Register today and as an attendee you will be entitled to our exclusive 5-4-4 sales offer on all digital products¹

OWD_touch¹Valid on all PADI digital products excluding eLearning for PBA Lite 2017 attendees.

*Please note that PBAs shown in this Schedule may be subject to change or to be cancelled. If you plan to attend a 2017 Business Academy Lite, please check this schedule regularly. Additional PBAs may be added during the year.

** For accounts purposes the currency charged will be reflective of the currency that the attendees pays their renewal fee in, irrespective of PADI Business Academy Lite location.

***Price does not include VAT

Webinars for the Dive Centers & PADI Pros – Greek Diving Legislation

ENGLISH (Greek version below)

On this recorded webinar we cover Greek law related to the Dive Centers, Instructors and divers.

Webinar in ENGLISH – register HERE

Webinar in GREEK – register HERE

Read more information about the Greek certificates: Certificates – Greek Diving Legislation

_____________________________________________________________________________

Σε αυτό το ηχογραφημένο webinar καλύπτουμε την Ελληνική Νομοθεσία που σχετίζεται με τα Καταδυτικά Κέντρα, τους Εκπαιδευτές και τους δύτες.​

Webinar στα ΑΓΓΛΙΚΑ – εγγραφή ΕΔΩ

Webinar στα ΕΛΛΗΝΙΚΑ – εγγραφή ΕΔΩ

Διαβάστε περισσότερες πληροφορίες σχετικά με τα Ελληνικά πιστοποιητικά: Πιστοποιήσεις – Ελληνική Καταδυτική Νομοθεσία

New Year News – A short heads up on 2017

Hi all,

With this being a monthly blog aimed at the North of the UK I wanted to share some useful information that will hopefully bring you all a few bits of success in 2017

Freediving

I have mentioned the PADI Freediver programme before and what benefits it will bring to your Centre http://wp.me/s4SSW1-9766. It brings me great joy to announce that we now have Steve Millard on board as a PADI Freediving Instructor trainer. Steve has a long history with Freediving so I was very happy when he spoke with me about choosing PADI to help grow the Sport within the UK. Steve is happy to be your go-to person to either bring you (or the team) up to speed as freediving instructors and beyond. Or if you see the business sense to add it to your centre but don’t feel you can do it justice then he could be your instructor for hire to start building your Squad.

If you have not tried it yourself the PADI Freediver manual is 3 courses in one (Freediver, advanced Freediver and master Freediver). I will be going on the road with Rich Somerset, Steve and some of the major brands to run the Business of freediving workshops. Please let me know if you are in the UK North and would like to find out more.

Here is the latest video on the PADI YouTube channel

Live Events 2017

I will be on tour with some of the big guns looking at workshops, training and forums across the North of the UK. Locations we are looking at are

  • Newcastle – Forum, freediving and equipment in.
  • Leeds – Business Academy
  • Capernwary – Dive day, drysuit and Forum.
  • Blue lagoon, Dive day, speciality Schermafbeelding 2017-01-13 om 14.44.50workshop and Forum.
  • 8 Acre – freediving.
  • Stoney, Forum – freediving and equipment.
  • The Delph- Forum, drysuit and equipment.
  •  Gildenburgh – Dive day, drysuit and Forum.
  • Orkney – Forum.
  • Edinburgh equipment, Dive day and Forum.
  • Glasgow, equipment, Dive day and Forum.

This is not a definitive list as there are a couple of big events in the pipeline but, as I write this blog these are what I have planned for the first 6 months. I will be looking to do a good number of private forums still this year also.

Events will be shared on Eventbrite, Facebook and direct emails.

PADI Business Academy PBA Lite 2017 Blog Header

 

There is a planned Business Academy in Leeds on 3rd of July. If you have never been on one then you are missing out. We cover a whole load of Business training in an environment that you can focus on the Job in Hand. Let me know if you would like some details but it is worth coming along from a Networking point alone as there will be like minded Peers who are driven to make a success of their business.

Pricing Work Shops.

One of the most commonly raised points on a meeting is over prices. Only you know your costs but what I can help with is to make sure you are getting a profit from really crunching the numbers and suggesting solutions. Do you know which items are given you the best returns? This workshop something that can be done remotely and is a real commitment in time for both yourself and me so this will be on the first come first severed basis. But if you would like to work on it yourself then I am more than happy to send you the files to work on. As with all things that are finance you have, to be honest with the report you are running and anything shared with me will be kept in confidence.

PADI Sales incentive 2017

Emily and Su-Li have been working hard with Emma and Myself to really look at a sustained campaign for 2017. Please call them in the office for the details but it would be worth your while to get up to speed on the offers and factor them into your pricing. PADI staffThere is only one goal that we have as your PADI team and that is to help you do as well as possible. We are all believers in growing the UK market and have invested heavily in marketing the UK to new divers.

London outdoor and adventure show 2017

I will not be at the show myself this year as I will be expecting to be a dad part 2 over that weekend. A shame not to see you all but… I hope you understand. The rest of the team will be there so please come and see them. But again the main focus of the PADI stand will be to reach out to new and old divers alike to drive them into PADI dive Centres to help bring them to the underwater world that we all hold so dear.

I am looking forward to seeing you over the coming 12 months but please email/call/facebook/Whatsapp/etc etc if you need any help.

One last video to leave you with as a hopeful touch of inspiration.