A PADI Divemaster Certification is just the Beginning

Working in a PADI Dive Center, Rescue Diver Lucy Crow not only gained her PADI Divemaster qualification but so much more.

“I started working with Ocean Turtle Diving doing some work experience. I had wanted to to do my PADI Divemaster for a while and decided that it was a great opportunity to start it with them. I must say that it was one of the best experiences of my diving life.

I am not a big reader most days, however, I started reading the Divemaster Manual and found it so interesting. If there were bits that I didn’t understand or had questions on, I knew that I would have the team’s full support to help me out.

It came to the theory exam day and because of my PADI Instructor’s support I felt confident about what I had learnt. I went in with a smile. We sat down as a group and went through the manual. There were three students there and we were all as happy as each other. We then completed the exam and all came out smiling. I could now focus on getting through the pool sessions and becoming fit enough to meet these performance requirements.

By January I had not only completed my PADI Divemaster course but also all of the training in the dive centre itself. I really enjoyed learning the ins and outs of how the dive centre ran and meeting new and exciting customers almost every day. There was always something new to learn.  I asked if I could continue to work there and was given an amazing opportunity for a Saturday job. Over six months later I am still working at the dive centre and love it.

Being a PADI Divemaster is not only about having professional level knowledge but also about being aware that people learning to dive may be nervous or scared. The best thing about working in the dive centre has been the staff and the customers combined. It is like my second family here. They have built up not only my knowledge of diving but my confidence overall.”

Adaptive teaching with Just Scuba in Cyprus

Who says that people with a handicap are not able to dive..? The Adaptive teaching with Just Scuba in Cyprus opens a complete new world for people with disabilities. A few weeks ago the Dive Centre in Pernera took a remarkable young man with severe Cerebral Palsy on his first PADI Discover Scuba Diving Experience. 

Definition of Cerebral Palsy

While Cerebral Palsy (pronounced seh-ree-brel pawl-zee) is a blanket term commonly referred to as “CP” and described by loss or impairment of motor function, Cerebral Palsy is actually caused by brain damage. The brain damage is caused by brain injury or abnormal development of the brain that occurs while a child’s brain is still developing — before birth, during birth, or immediately after birth.

Cerebral Palsy affects body movement, muscle control, muscle coordination, muscle tone, reflex, posture and balance. It can also impact fine motor skills, gross motor skills and oral motor functioning.

What is Cerebral Palsy?

Cerebral Palsy is the result of a brain injury or a brain malformation. Individuals with Cerebral Palsy were most likely born with the condition, although some acquire it later.

It was once thought that Cerebral Palsy was caused by complications during the birthing process. While this does happen, it is now widely agreed that birthing complications account for only a small percentage, an estimated 10 percent, of Cerebral Palsy cases.

Current research suggests the majority of Cerebral Palsy cases result from abnormal brain development or brain injury prior to birth or during labor and delivery. Accidents, abuse, medical malpractice, negligence, infections, and injury are some known risk factors that may lead to Cerebral Palsy.

The young man is called Mohammad Alndies and comes from Goteborg in Sweden. He is 23 years old with severe Cerebral Palsy and could not speak any English. Filippos, the Assistant Instructor from Just Scuba is half Swedish – so he did the briefing with the family.


Mohammad´s mum and dad signed up for the PADI Discover Scuba Diving experience as well, so that they can get pictures together with their son underwater.

Just Scuba are having a great experience with Disabled divers from all over the world. Just recently they had a visit from Angie Hamilton from Royston in Lancashire in the United Kingdom. Angie is double amputee and she loved every second of diving with the Just Scuba Team.


Who is Just Scuba and why do they have such experienced Instructors who know how to handle handicapped Students?

Daryl Hales, the Partner of Just Scuba got into being with people with disabilities when he was 6, after his mother had a severe stroke, and became triplegia – losing the use of both legs and her left arm. His mother had to have years of therapeutic treatment that included “Centres”; places where self-minded people came together. This is where he became involved with Physical and mentally impaired people.

Daryl started his diving career with PADI back in 1994, and BSAC in 1996, stayed with both agencies for many years. 

He then retired in 2012, with the age of 50 (after selling his company) to concentrate on teaching recreational diving, but again he found very little has changed regarding teaching people with disabilities, so he went to Denmark and trained with DDI.

In March 2014, Daryl and his wife Jo – decided to move to Cyprus and took over the partnership with Just Scuba. This step released the restraints for his desire to introduce people with disabilities into the world of diving. Just Scuba is a PADI 5 Star IDC Centre and as such, Daryl wanted to maintain using the PADI system and use the “Adaptive training techniques” that allow instructors to teach people with disabilities….

With assistance from the wonderful PADI team in Bristol and with the continued support from the PADI Regional Manager, this had allowed Daryl and the company to help people with disabilities to achieve their dreams…

Daryl and the team from Just Scuba have only one dream; the hope to make Just Scuba, one day, a PADI Disabled Dive Centre.

Thanks guys for all your passion. The world needs more people like you!

94 year old Ray Woolley – Guinness World Record as the world’s oldest scuba diver

Remember back in August 2015 when Harry Thornton became a Suba Diver with Viking Divers at the age of 83..? On Monday the 28th of August 2017, almost exactly two years after Harry, another senior diver from Viking Divers made it into the news; this time it is an amazing and incredible record; Ray Woolley claimed the Guinness World Record as the world’s oldest scuba diver!

Wow… This is truly inspirational…

Ray Woolley spent his 94th birthday on Monday the 28th of August 2017 diving to the sunken wreck of the Zenobia ferry in Larnaca in a bid for a Guinness World Record as the world’s oldest scuba diver.

Ray’s attempt saw him dive to a depth of 38 metres for 41 minutes. The entire process was filmed, photographed and documented in line with guidelines approved by Guinness World Records. Ray will know if he has officially been awarded the title in around three months’ time.

“I only had to dive below 12 metres for 30 minutes to take the record off the last guy, but I decided to do a bit more,” Ray told the Cyprus Mail.

Daughter Lyn Armitage, who travelled from the UK to help him celebrate his birthday and milestone dive, said he was eager to get in the water and nimbly jumped off the end of the boat in great spirits.

Originally from Port Sunlight in the Wirral, Ray lives now close to Limassol in Cyprus. He was born in 1923 and first started diving with the Portland and Weymouth British Sub Aqua Club in 1960.

After taking up diving in 1960, Ray was posted to Cyprus in 1964 and was a regular diver here. In 1999 he retired and returned to live permanently in Cyprus after diving in locations around the world.

What is Ray´s secret to be so amazingly fit?

“I swim for two hours a day in my swimming pool; staying active is important. I feel terribly sorry for other people my age who are struggling a bit and may not be in the condition I’m lucky enough to be in,” he said.

Congratulations Ray! You are a true inspiration to all of us..!

Why Paperwork Matters

PADI Instructor

Read on to learn about common paperwork mistakes and what can happen if paperwork isn’t done completely and correctly. This article will also answer common questions like, “what happens if a student answers ‘yes’ on their medical questionnaire then wants to change it to a ‘no’?”

Why Is Paperwork So Important?

  • It informs divers of their responsibility to be honest in disclosing and evaluating their medical condition and the risks of diving – even when operators do their very best to provide an enjoyable and relatively safe experience.
  • It establishes the guidelines all divers are expected to follow when participating in this transformational activity.
  • Paperwork is used as evidence to help defend dive pros and businesses if an incident occurs and legal action is filed.
  • Complete paperwork is a requirement of your professional liability insurance policy

What Can Happen If Paperwork is Overlooked
Here’s a hypothetical scenario that’s based on real life:

An open water student signs up for class and turns in his paperwork. The instructor does not closely check the documents and misses the student’s “yes” answer to a history of heart disease and high blood pressure.

During the first open water dive, the student has a heart attack and dies. The medical examiner says the diver’s heart was so bad, he could have had heart attack while sitting in his recliner.

The instructor submits an incident report to PADI along with the student’s paperwork. Meanwhile, the student’s family files a lawsuit.

During a quality management review, the failure to properly review paperwork is discovered along with other issues. The insurance company denies coverage because the instructor violated the Warranty of the Policy – obtain physician’s approval if “yes” answer. The instructor must now fight the lawsuit without insurance, and it could have turned out differently if more attention was paid to the paperwork.

The Most Common Paperwork Mistakes

Pat Fousek, Quality & Risk Management Executive, explains key pieces of paperwork, common paperwork issues, and answers frequently asked questions.

Liability Release – This document explains the risks of scuba diving to the participant and is designed as a contract. The diver agrees to assume the risks and accepts something can and may go wrong. None of us are perfect, and when entering a foreign environment with life support equipment, things do happen.

– Ensure all the blanks are filled in properly before the diver signs the form. This can be done with a stamp (do not obscure any other text), electronically, or filled in by the diver. Do not alter the document after the student signs the form.

–  Confirm the form is signed and dated properly. If the student has questions about the form, suggest they consult with an attorney. Do not attempt to interpret the form yourself, even if you are an attorney.

Non-agency Acknowledgment – This form explains to your customers that PADI Member businesses are not owned by PADI, that dive pros are not employees of PADI, and PADI does not and cannot control the day-to-day operations and decisions of your staff and your business. PADI is not involved in the decisions about whether or not to dive a particular day, the dive site, or what staff members are assigned for a particular duty. That is your business.

The non-agency acknowledgement form is the one most commonly forgotten by PADI Members even though it’s incorporated into the student record file and all the individual liability releases on the PADI Pros’ Site. Before you make copies of a form, please ensure you have the most up-to-date version.* We continually see forms and student record files that are 10 years old or older. As with other forms, be sure to fill in the blanks properly, and ensure the form is signed and dated.

* Current version of student record file (product no. 10058) – version: 5.01 from 6 Jan 2016

Safe Diving Practices Statement – This document is designed to inform divers of their responsibility to dive safely – not only while a student diver, but after certification as well. The diver’s signature on this form confirms s/he is aware of their responsibility as a diver, and failure to adhere to safe practices could place the diver at increased risk. Again, all blanks should be completed, and the form must be signed and dated.

The Medical Statement discusses the risks of diving and asks the diver to disclose any pre-existing medical conditions. A ‘yes’ answer requires the approval of a physician before participating in any in-water activities. The form also advises the diver to consult with a physician “on a regular basis” after completing the course. Always have the diver answer ‘yes’ or ‘no’ (not just draw a line through all the blanks), sign and date the form.

Invariably, one of your divers will answer ‘yes’ to a question on the medical statement and then want to discuss it with you, or change the answer to ‘no,’ – especially after a friend reminds the diver s/he’ll have to get a physician’s approval. Bottom line: there should be no discussion between the instructor and the diver about the medical statement.

If the diver chooses to change their answer, this is allowed, but the diver must initial and date the change. Think carefully about the reasons for a diver changing his or her answer.

  • Was it a simple oversight? If someone who is biologically male answers yes to, ‘are you pregnant or trying to become pregnant?’ it’s acceptable for the diver to change their answer. Be sure the diver initials and dates the change.
  • Did the diver truly misunderstand the question? If a diver initially answers ‘yes’ there must be a reason for it. You can discuss the situation with the diver, but the prudent thing to do is counsel the diver to be truthful about medical issues for the benefit of their loved ones, their dive buddy, and their own health and safety.

We often get questions about adult divers who had tubes in their ears as a child, but now think it’s not an issue. Another common one: the diver uses an inhaler during the months a particular pollen is active, but isn’t using the inhaler currently. In both of these situations, ask yourself: are you the proper person to verify the diver’s medical condition and physical fitness to dive? 
If you have questions about PADI paperwork, or any of the information above, please contact your local PADI Office. Current versions of all the forms described above can be accessed on the PADI Pros Site (padi.com/mypadi) under the Training Essentials menu. Choose Forms and Applications from the dropdown. Using Ctrl + F can help you search the page and quickly find form you want.

Программа PADI на выставке DEMA 2017


Курс-директорский апдэйт

  • Четверг, 31 октября – 7:00 – 12:00
  • Зал: Rosen Centre Hotel Grand Ballroom A, B, C

Апдэйт для инструкторов уровня IDC Staff Instructor

  • Пятница, 3 ноября – 7:00 – 12:00
  • Зал: Orange County Convention Center – S330 A, B, C, D

В этом году апдэйт для Курс-директоров и инстуркторов уровня IDC Staff Instructor сосредоточит внимание на давно ожидаемом пересмотре курса подготовки инструкторов IDC. Бросьте быстрый взгляд на некоторые компоненты IDC, находящиеся в разработке, включая концепцию «Think Like a Instructor» и расширенный теоретический материал, критерии оценки в закрытой воде и открытой воде.

В семинары будут включены перерывы, чтобы пообщаться и развивать взаимодействие с коллегами и сотрудниками PADI®.

Продленные и имеющие активный статус, дающий право преподавать, Курс-директоры и инструкторы уровня IDC Staff Instructor могут принять участие в программе, рассчитанной на полдня. Темы включают:

  • Что нового: ревизия курса IDC Revision – предварительный обзор этой флагманской программы PADI
  • Семинар по обучению проведению оценки и новые критерии оценки
  • Управление риском при обучении инструкторов

На Курс-директорском апдэйте не пропустите церемонию награждения лауреатов программы PADI Frequent Trainer и вручение почетных знаков PADI Platinum Course Director.

Чтобы зарегистрироваться для участия в программе, обратитесь к Ивонн Лара по телефону 800 729 7234 (только для США и Канады) или +1 949 858 7234, доб. 2296.

 Семинар Emergency First Response® Instructor Trainer

  • Четверг, 2 ноября – 8:00 – 13:00
  • Зал: Rosen Centre Hotel Salon 7/8

Эта программа, рассчитанная на полдня, открыта для инструкторов Emergency First Response, которые завершили подготовительный онлайн-компонент и провели не менее пяти курсов Emergency First Response или выдали минимум 25 сертификатов Emergency First Response. В программу включен доступ к онлайн-презентациям, Руководство для инструктора-тренера Emergency First Response (цифровая версия), слайд-презентации к курсу Emergency First Response Instructor Course, брошюра для экзамена по курсу Emergency First Response Instructor Course и форма-заявление инструктора-тренера с оплатой. Пожалуйста, принесите с собой имеющееся у вас актуальное или обновленное руководство для инструктора по курсу Emergency First Response.

Чтобы зарегистрироваться для участия в программе, обратитесь к Ивонн Лара по телефону 800 729 7234 (только для США и Канады) или +1 949 858 7234, доб. 2296.

Бизнес-академия PADI: мастерство рекламы в онлайн

  • Суббота, 4 ноября – 8:00 – 12:00
  • Зал: Rosen Centre Hotel Salon 5/6

Пошаговое интерактивное руководство по внедрению последних тенденций онлайн-рекламы

Во время этого практического семинара вы узнаете, как находить и осваивать самые современные тенденции онлайн-рекламы. Оставайтесь на лидирующих позициях, научившись использовать онлайн-рекламу, чтобы приобрести новых дайверов и сохранить существующих клиентов.

Что вы научитесь внедрять?

  • Реклама в Facebook, включая особые и внешне сходные аудитории
  • Реклама в Instagram
  • Реклама Google AdWords
  • Реклама Google display
  • Реклама Google при звонках

Примечание: кандидаты на курс CDTC могут получить три балла за посещение данного семинара.

Чтобы зарегистрироваться для участия в программе, свяжитесь с Лизой Джоралемон по телефону 800 729 7234 (только для США и Канады) или +1 949 858 7234, доб. 2552.

Ориентация по программе PADI Adaptive Techniques Program – новые адаптивные методы проведения спецкурсов PADI

  • Среда, 1 ноября – 8:00 – 12:00
  • Место: Orlando YMCA

Эта программа, рассчитанная на полдня, представляет новые адаптивные методы проведения спецкурсов PADI для инструкторов PADI и Курс-директоров PADI. Если вы хотите изучить новые методы и эффективные подходы к обучению и сопровождению студентов с различными способностями и физическими проблемами, эта программа для вас. Многие из обсуждаемых концепций относятся к обучению дайверов в целом, но этот целенаправленный семинар также повысит вашу общую осведомленность и укрепит ваши способности по работе со студентами. Прохождение этой программы приводит к сертификации в качестве PADI Adaptive Techniques Specialty Program Instructor (или инструктора-тренера, если вы являетесь Курс-директором PADI), после того, как будет подтвержден ваш дополнительный опыт. Специальная программа PADI Adaptive Techniques Program дает вам возможность преподавать два курса: курс PADI Adaptive Teaching Techniques Specialty course для дайв-лидеров и курс PADI Adaptive Support Diver Specialty course для дайверов.

Чтобы зарегистрироваться для участия в программе, обратитесь к Ивонн Лара по телефону 800 729 7234 (только для США и Канады) или +1 949 858 7234, доб. 2296.

Курс Basic Freediver

  • Суббота, 4 ноября – 8:00-12:00
  • Место: Orlando YMCA

Вы еще не пробовали программу PADI FreediverTM? Вы можете узнать больше об этом, познакомиться с фридайвингом и начать с курса PADI Basic Freediver всего за несколько часов прямо здесь, на выставке DEMA 2017.

Это мероприятие, рассчитанное на полдня, охватывает теоретический раздел и занятие в закрытой воде курса PADI Freediver, а успешное его завершение заканчивается сертификацией по уровню PADI Basic Freediver. Выполните два оставшихся занятия в открытой воде, чтобы позднее получить сертификат PADI Freediver.

Программа стоит 199 долларов США, а при регистрации вы получите пособие PADI FreediverTouchTM, занятие в закрытой воде и сертификат PADI Basic Freediver. Пожалуйста, зарегистрируйтесь не позднее понедельника, 16 октября, чтобы получить код продукта Touch и вовремя завершить самостоятельное изучение теории для занятия в ограниченной воде, которое пройдет в субботу, 4 ноября.

Вам не требуется специальное оборудование для фридайвинга – просто принесите свои обычные ласты, маску и трубку. Это отличный и приносящий удовольствие способ учиться. Узнайте, почему так много профессионалов PADI начинают проводить курсы PADI Freediving.

Чтобы зарегистрироваться для участия в программе, обратитесь к Ивонн Лара по телефону 800 729 7234 (только для США и Канады) или +1 949 858 7234, доб. 2296.


Минисеминары PADI на выставке DEMA 2017


Помимо ознакомления с новыми программами и инициативами PADI®, посетив наши минисеминары PADI в конференц-центре Orange County в Орландо (штат Флорида, США), вы можете получить баллы для восстановления статуса, дающего право преподавать, или получения более высоких инструкторских рейтингов PADI. Для получения кредита требуется подтверждение присутствия, а формы-заявления будут доступны на семинарах.

Минисеминары PADI

Совершенствование процедуры электронной регистрации студентов PADI (обязательно для получения балла)

Узнайте об изменениях в онлайновом Процессинговом Центре PADI, и о том, как легко цифровые формы и клуб My PADI ClubTM будут интегрироваться в процесс регистрации студентов-дайверов. Здесь вы также получите хорошее понимание функций нового сайта padi.com и сможете бросить быстрый взгляд на новые параметры скачивания комплекта Open Water Diver Certification Pak.

  • Среда, 1 ноября – 15:00-16:00 – S220A/B
  • Четверг, 2 ноября – 13:00-14:00 – S220A/B
  • Пятница, 3 ноября – 15:00-16:00 – S220C

Управление рисками 2017: Защитите своих дайверов и себя (обязательно для получения балла)

Учитываете ли вы в своей повседневной работе то, как избежать инцидентов во время погружений? Определите, насколько вы подготовлены, в процессе анализа реальных инцидентов при дайвинге, и узнайте, как консервативные решения обеспечивают лучшую защиту. Вы также узнаете, как лучше управлять рисками в программах обучения дайверов и во всем вашем дайв-бизнесе.

  • Среда, 1 ноября – 10:00-11:00– S220A/B
  • Четверг, 2 ноября – 11:00-12:00 – S220A/B
  • Пятница, 3 ноября – 11:00-12:00 – S220A/B

Обучение Курс-директоров: Вопросы и ответы: что нужно для того, чтобы стать Курс-директором PADI

Звание Курс-директора PADI является высшим рейтингом профессионалов PADI. Посетите этот минисеминар, чтобы узнать, как вы можете достичь этого звания, а также о предварительных требованиях, процедурах подачи заявок и протоколах приема на курс Course Director Training Course.

  • Среда, 1 ноября – 14:00-15:00 – S220C
  • Четверг, 2 ноября – 14:00-15:00 –S220A/B

Адаптивные методики преподавания спецкурсов PADI

Узнайте о новейшей программе PADI Adaptive Techniques Program, разработанной для совершенствования методов преподавания и сопровождения, чтобы удовлетворить потребности всех студентов-дайверов без исключения. Особое внимание уделяется методам работы с дайверами с ограниченными возможностями, но они могут применяться для обучения всех студентов-дайверов как способы персонализации их опыта погружения на курсе PADI Open Water Diver и за его пределами. Узнайте, как внесение небольших изменений в ваши курсы окажет большое влияние на подводное путешествие каждого дайвера.

  • Среда, 1 ноября – 13:00-14:00 – S220A/B
  • Пятница, 3 ноября – 16:00-17:00 – S220C

Как привести свой бизнес в соответствие с четырьмя столпами перемен PADI

В прошлом году на социальной встрече PADI Дрю Ричардсон объявил о начале программы PADI «Четыре столпа перемен», поддерживающей лечение и оздоровление, людей и сообщества, защиту морских животных и здоровье океана. Узнайте, как каждый из столпов может помогать вам войти на новые рынки и диверсифицировать предложения ваших курсов, помогая спасти нашу Планету-океан.

  • Четверг, 2 ноября – 16:00-17:00 – S220A/B
  • Пятница, 3 ноября – 15:00-16:00 – S220A/BГлубокий вдох – и вы фридайвер

Программа PADI FreediverTM набирает обороты, и вы только выиграете, добавив курсы фридайвинга к вашим предложениям. Узнайте, как вы можете стать центром категории PADI Freediver Center, инструктором или инструктором-тренером по фридайвингу и выйти на новый сегмент рынка.

  • Среда, 1 ноября – 16:00-17:00 – S220C
  • Пятница, 3 ноября – 14:00-15:00 – S220A/B
  • Членские преимущества, которые вы не используете

Используете ли вы все льготы, которые сопровождают ваш статус Профессионала PADI? Знаете ли вы, что может предложить про-территория сайта PADI, или какие существуют программы, способные помочь в ваших маркетинговых усилиях? Приходите узнать, используете ли вы все, что вам полагается по статусу, и какие преимущества вы могли пропустить.

  • Среда, 1 ноября – 11:00-12:00 – S220C
  • Четверг, 2 ноября – 13:00-14:00 – S220C

Управление присутствием в Интернете

В социальных сетях и на сайтах онлайн-обзоров потребителям легко публиковать комментарии, будь они положительными или отрицательными. Узнайте, как использовать обзоры в Facebook, Google, TripAdvisor, Yelp и My PADI Club, чтобы развивать свой бизнес.

  • Четверг, 2 ноября – 10:00-11:00 – S220C
  • Пятница, 3 ноября – 11:00-12:00 – S220C

Советы по увеличению количества курсов продолженного обучения для дайверов

Каков ваш коэффициент конверсии участников от программы Discover Scuba® Diving до курса Open Water Diver? От курса Open Water к программе Advanced Open Water Diver? Узнайте, как повысить коэффициент конверсии для дайверов и как стратегически связать курсы с целью повышения количества курсов продолженного обучения.

  • Среда, 1 ноября – 13:00-14:00 – S220C
  • Пятница, 3 ноября – 16:00-17:00 – S220A/B

Использование My PADI Clubдля привлечения клиентов и развития вашего бизнеса

Что такое My PADI Club? Как вы его продаете? Что это значит для вас? Приходите узнать все о My PADI Club, чтобы освоить его возможности для привлечения новых дайверов и удержания активных клиентов.

  • Среда, 1 ноября – 10:00-11:00 – S220C
  • Четверг, 2 ноября – 15:00-16:00 – S220A/B

Новые тенденции в социальных медиа для охвата новых дайверов

Вы наверняка используете социальные сети в своем текущем бизнесе, но используете ли вы все их инструменты для привлечения новых дайверов? Узнайте, как вы можете использовать виртуальную реальность, 360 видео, видео Facebook Live, электронную коммерцию в Facebook и Instagram, чтобы увеличить свою заметность и привлечь дайв-трафик для вашего бизнеса.

  • Четверг, 2 ноября – 10:00-11:00 – S220A/B
  • Пятница, 3 ноября – 13:00-14:00 – S220A/B

Успешная тактика конверсии для курортов

Откройте для себя новые способы увеличения количества дайверов, переходящих на следующие уровни, на курортных рынках, внеся небольшие изменения в вашу текущую работу.

  • Среда, 1 ноября – 15:00-16:00 – S220C
  • Пятница, 3 ноября – 14:00-15:00 – S220C

10 самых распространенных жалоб на обслуживание клиентов

Когда клиентское обслуживание конфликтует с пунктами, оцениваемыми в рамках анкетирования PADI Quality Management? Мы обсудим самые распространенные жалобы, которые могут относиться или не относиться к вопросам обеспечения качества обучения, но могут создавать для вас головную боль. К ним относятся неспособность предоставить согласованные услуги, неспособность раскрывать детали и условия программы стажировки дайвмастеров и плохое обслуживание арендного оборудования – для начала.

  • Среда, 1 ноября – 16:00-17:00 – S220A/B
  • Четверг, 2 ноября – 15:00-16:00 – S220C

Взаимодействие с китайскими потребителями

Притом, что по всему миру каждый из 10 заграничных туристов прибывает к вам из Китая, неудивительно, что все больше дайв-центров хотят больше узнать о тонкостях работы с китайскими потребителями. Только в этом году из Китая отправилось больше 120 миллионов путешественников, из которых примерно половина имела целью досуг и отдых. Если вы хотите войти на китайский рынок, вам необходимо адаптировать язык, продукты и услуги. Присоединяйтесь к нам и изучите стратегии цифрового маркетинга для своих веб-сайтов и каналов социальных сетей, а также идеи и стратегии для вашего бизнеса, чтобы помочь вашему дайв-центру использовать китайский рынок в настоящее время и в будущем.

  • Среда, 1 ноября – 11:00-12:00 – S220A/B
  • Пятница, 3 ноября – 10:00-11:00- S220C

Туризм для погружений с акулами и скатами: построение лучшего будущего для акул и скатов

Один из каждых четырех видов акул и скатов в настоящее время находится под угрозой исчезновения, вызванной хищническим ловом. Тем не менее, дайв-туризм, связанный с акулами и скатами, растет. Дайвинг и сноркелинг могут предложить значительные экономические альтернативы для многих регионов. Присоединяйтесь к Фонду Project AWARE® в интерактивной мастерской и узнайте, как вы можете использовать лучший мировой опыт в вашем дайв-центре. Мы поделимся уроками работы на местах и будем работать вместе, чтобы помочь создать конкретные рекомендации, соответствующие вашему местному сообществу. Если вы хотите использовать туризм, чтобы помочь сохранить акул и скатов в вашем регионе, то этот семинар для вас!

  • Четверг, 2 ноября – 11:00 -12:00 – S220C
  • Пятница, 3 ноября – 13:00-14:00- S220C

Школа плавания PADI: Как вырастить ваш дайв-бизнес

Узнайте, как добавление уроков по плаванию в ваш бизнес не просто дает дополнительные доходы и возможности для работы, но также приводит в ваш бизнес новых пловцов, дайверов, членов семей дайверов и целые сообщества. Если у вас есть бассейн, возможность его арендовать, если вы хотите построить бассейн или используете огромный океан, Школа плавания PADI – для вас!

  • Четверг, 2 ноября – 14:00-15:00 – S220C
  • Пятница, 3 ноября 10:00-11:00 – S220A/B

Дайвсервисы EVE расширят ваш бизнес

Посмотрите, как система EVE Complete поможет вам преодолеть барьеры затрат, времени и обучения. Этот минисеминар покажет вам все преимущества EVE, включая EVE Splash, интегрированного веб-сайта и маркетинговых инструментов, нового приложения EVE Instructor, онлайн-обучения EVE и многое другое.

  • Среда, 1 ноября – 14:00-15:00 – S220A/B
  • Четверг, 2 ноября – 16:00-17:00 – S220C

Семинары Tec пройдут в PADI Booth Tec Resource Center

Дьявол в деталях: что нам говорит информация о несчастных случаях

Исключая лиц с медицинскими причинами, большинство смертельных случаев в дайвинге являются результатом нарушения общепринятых правил, что и стало причиной или внесло свой вклад в печальный исход. Основываясь на прошлогодней популярной презентации «The Mathematics of Diver Risk» (Математика риска в дайвинге», этот минисеминар показывает нам, кто или что становится началом того, что неверные решений приводят к катастрофическим последствиям, возможные причины этого, и что мы можем с ними поделать.

Все, что вы хотели знать о ребризерах, но боялись спросить

Вы заинтересованы в дайвинге с ребризерами, но не знаете с чего начать? Посетите этот информационный семинар, чтобы узнать разницу между eCCR и mCCR, задним и заплечным креплением крыльев, радиальными и осевыми регенерационными патронами и т.д.




Life beneath the surface in the Maldives is an underwater Disneyland, perfect for dive enthusiasts. The Maldives is renowned as one of the very best diving locations in the world. There’s not only an abundance of reef life here but also spectacular coloured coral and crystal clear water.

Photo credit - Ruth Franklin
Photo credit – Nigel Wade


The Maldives ticks all of the boxes when it comes to diving holidays. This tropical location boasts visibility levels of up to 40 meters, making it a great destination for advanced divers. However diving in the Maldives is not just for the experienced. The shallow lagoons and channels make it the perfect location to try diving for the very first time. Plus what better destination in the world is there to gain your scuba-diving certifications?

Photo credit - Ruth Franklin
Photo credit – Renee Sorenson

The Maldives is also home to protected UNESCO Biosphere Reserves. The presence of currents in this island nation means that open water channels are perfect for drift diving and it’s also possible to swim with gentle ocean giants like manta rays and whale sharks. Don’t forget the Maldives has year round water temperatures of 26 – 29 degrees Celsius!


Fortunately, the diving season in the Maldives is open all year round with the calmest conditions from December through to June. As the Maldives is located in the tropics, it is susceptible to both wet and dry seasons. June to November is the south-west monsoon season, bringing with it with overcast and wet conditions, especially in June and July. During these months expect slightly less visibility and different currents, although there is still plenty of marine life on offer, as well as sunny spells. Generally reef life is more varied and visibility is better on the western side of any atoll from May to November and on the eastern side from December to April. Reef sharks, hammerheads and whale sharks are found in the Maldives year round, along with manta rays and sea turtles, you just need to know where to head at the time of year you plan to dive!

Photo credit - Ruth Franklin
Photo credit – Renee Sorenson


There are a number of diving options when it comes to Maldives. For example at Secret Paradise, value for money diving holidays and tours will be offered that you will remember for a lifetime. Enjoy an all-inclusive guesthouse stay and be transferred by boat to incredible nearby dive sites, the same sites that you would dive from a resort but at half the cost! Our diving holidays are an affordable alternative to a resort stay and also allow you the flexibility of island hopping or if your budget is larger, atoll hopping to benefit from the best dive locations during your time of travel.

Photo credit - Ruth Franklin
Photo credit – Renee Sorenson

Liveaboards are a popular dive holiday option, allowing you to scour the waters for the ultimate dive spot each day. These days most Liveaboards operate a year round schedule offering 7 night, 10 night and 14 night cruises not only in the central atolls but to the deep south and deep north offering opportunities to discover less dived sites and pristine coral.


 Secret Paradise, offers six diverse one island based diving packages, all in different atolls allowing you access to what are some of the best dive sites in the world. Our packages include Dharavandhoo, perfect if you want to encounter 100s of manta rays in Baa Atoll, Hulhumale if you need to stay close to the capital, Maafushi, South Male Atoll, Dhigurah home of the whale shark in Ari Atoll, Rasdhoo, the ideal location to spot a hammerhead and Gan in Laamu atoll.

Photo credit - Ruth Franklin
Photo credit – Boutique Beach

Our island hopping itineraries in Male Atoll and Ari Atoll allow you to discover a range of dive sites and marine life whilst at the same time experiencing Maldives local life, tradition and culture, with or without a private dive guide.


All partners of secret Paradise are PADI affiliated dive centers and are operated by both local and European dive professionals. A personal interest is taken in promoting scuba diving in the Maldives, through education and awareness about the underwater environment here. Their objective is to encourage underwater conservation and safe diving practices

Photo credit - Ruth Franklin
Photo credit – Nigel Wade

Dives are generally conducted from the beach within an island’s inner reef for beginners or from a local dive boat, a dhoni, for certified divers. Dive sites are chosen daily based on both the weather and current conditions as well as diver ability.

The teams will take you to the best dive spots and willingly introduce you to the characteristics of the underwater world of the Maldives. All offer boat dives, NITROX, night dives and a full range of PADI courses and will always ensure you get the best out of your dive. If you are learning to dive, you can do anything from completing a try dive or just the open water dive section of your PADI Open Water certification to completing the full PADI Open Water certification. Whatever you choose to do you can be assured of fun and safe diving with us and our partners.

Photo credit - Ruth Franklin
Photo credit – Nigel Wade

Secret Paradise Co-Founder, Ruth Franklin a diver herself with over 1500 dives in the Maldives is always happy to share her own diving experiences and is on hand for honest dive advice.

About Secret Paradise

Since 2012 Secret Paradise has been at the forefront of the Maldives local island tourism industry, promoting and supporting guesthouses, dive centres and activity operators based on locally inhabited islands throughout the Maldives archipelago. Offering group and private tours or independent travel packages, Secret Paradise holidays are designed to allow guests to engage with local people and experience the best from a paradise generally known as a luxury resort destination.

Responsible Tourism plays a very large part in what we do. We are mindful of ensuring we promote local tourism in line with Maldivian culture and beliefs and through education of both guests and locals we aim to protect the environment and limit where ever possible any negative impact to local life. We partner NGOs such as Save the Beach and marine charity organisations such as Maldives Whaleshark Research Program to provide opportunities for our guests to learn and support local conservation initiatives.

The benefit of travelling with us is that Secret Paradise guarantees you prompt and efficient personal service. We deliver high standards of service and professionalism and you can rely on Secret Paradise to provide expert local knowledge, clear communication and honest advice.


Customer Service

Because we are spending time and money to bring customers through our doors, we must offer excellent customer service!

And with all of the customer touch points out there and all of the channels consumers have for obtaining goods and services we need to step-up our game!

There is a new bar

Customers now have the expectation you’ll provide nothing less than exceptional customer service..!


“Your company is no longer being compared to just your competition. Your customers compare you to the great service they had at the restaurant they ate at last night – or any other company inside or outside of your industry that provided them with a good customer service experience.” Shep Hyken


Elements of Exceptional Customer Service Includes

  • A staff with a passion
  • Employees that have a smile (even on the phone)
  • A staff that have your customer’s interest at heart and understand your businesses culture

Great Customer Service is An Attitude!


Top 3 Customer Service tips

  1. Listening and confirming what has been said is key. People don’t care how much you know, they care about how much you care. Too often we’re not listening, we’re waiting to talk. When it is your time to talk be aware of your communication style and potential pitfalls (ummms, body language)

Remember that 55% is tone, 38% is body language, only 7% is words


  1. Using a positive language: it greatly affects how the customer HEARS your response

Example one –  “our ‘x’ language instructor can’t teach you and is unavailable at this time to answer your questions”

Example two – “our ‘x’ language instructor, who will be perfect to teach you this course, is available for you in two days time. Until then he/she can answer some of your question by email”

  1. Tenacity

Demonstrate to your customer you will do what it takes to deliver a product or service that meets their needs and wants.


Customers are people too, and knowing that putting in the extra effort will come back to you ten-fold.


Please contact your PADI Regional Manager if you wish to know more – or if you are interested in a Customer Service Training session.



PADI Continuing Education – Specialty Courses

Since you started diving, I´m sure you heard your Instructor saying, at least once a day, that it is important to continue your education. I´m sure you did – otherwise you would not have become a PADI Professional… But what is Continuing Education and why is it so important for yourself and the diving Industry in general? If you are familiar with the PADI system, you should know and understand that the continuing Education is the backbone of the PADI System.



Are you already a Specialty Instructor?

The Power of Continuing Education (CON-ED)

The power of the PADI system of diver education is its diversity in courses

  • From entry level all the way up to professional
  • All are standardized
  • Aim is to improve specific skills
  • Specialization improves the market value
  • Enough choices for everybody

It adds variety in teaching… Which means that you are not only stuck with the core course like the PADI Open Water Course, the PADI Advanced Open Water course or the PADI Rescue course. It connects in the same time to the interest of the student and improves the skills and therefore the safety of the divers.

Specialty courses can create different tracks to follow; For example it can add-on sales of diving equipment, or it will open a road to the PADI Master Scuba Diver certification.

It is essential that an Instructor in these days can offer various Specialty courses.

How many Specialty Certifications do you have?

What if I tell you that Specialties are the reason to become very successful in the diving industry? The more specialties you can teach and the more languages you can bring into a new position for a Dive Center – the more valuable you will become in the whole industry.

I can only highly recommend that you follow the Specialty Instructor Training! It will certainly build up your confidence and it will give you new insights. The more specialties you offer, the bigger your income can grow!


It shows to the Dive Center owner and to PADI that you understand the PADI philosophy – and together with the new Elite Instructor program – it will also be recognized by PADI.

How can you apply to become a PADI Specialty Instructor?

There are two ways to obtain the Specialty ratings:

  • The first is completing a PADI Specialty Instructor course with a PADI Course Director. This reduced the number of dives you must have – 10 versus 20 – showing experience in the specialty area.
  • If you already have the experience (min. 20 logged dives), you can apply directly to your PADI Regional Headquarters. You will find on the PADI Prosite the Specialty Instructor Application.

To summarize – If you offer a variety of courses – this will have a direct impact in your Dive Center.


Specialty certifications have a direct impact on equipment sales, because the courses are creating a demand for new equipment and it also triggers the lust for more adventure. At the end of the day you will have more satisfied customers and happier staff.

To push the PADI Continuing Education courses is the foundation for success! Because your Customers are always aiming for new experiences and challenges.

Check out the newest challenges for 2017


2017 – MSD My PADI Challenge



Minor Mishaps and Maladies

Written by DAN staff

As a dive professional, you know that planning, preparation and careful decision-making are key risk management tools for preventing serious dive incidents and injuries during training. Because of this, the “worst” injuries most student divers face are often bumps and bruises that can be addressed quickly and easily. Knowing that minor mishaps do occur, it’s important to refresh your first-aid skills regularly, and be ready to deal with common problems. The following are a few maladies to consider and ways to handle them.

DAN_First Aid


Blisters and hotspots are annoying and detract from a diver’s ability to focus on learning. Left unattended, blisters can become serious problems if allowed to get worse or become infected. Whether they’re caused by equipment that doesn’t fit right or too much exposure on sensitive skin, address all hotspots and blisters before they become worse. Protect them from friction using moleskin or a thick bandage. In areas where it’s particularly difficult for a bandage to adhere, consider using a tincture of benzoin or another medical adhesive to keep the bandage in place. Avoid draining a blister if possible, but if a blister must be broken use a sanitized needle or a sharp blade to make a small incision near the bottom of the blisters edge, and keep the wound covered.

Infected Wounds

Any open wound can become infected and infections are of particular concern when divers travel. Student divers who are dealing with travel stress, a different diet, sweat, dirt and increased physical activity are more likely to have their wounds become infected, which puts a damper on a dive vacation. It’s important to keep an eye on all wounds and address them before they become serious concerns. Use the acronym SHARP (swelling, heat, aches/pains, redness, and pus) to identify wounds that need medical care. If signs of an infection appear, re-clean the wound, apply moist heat (as hot as the patient can tolerate) every four to six hours, and change the dressings multiple times per day.


Fiji10_682_OverheatDealing with the hot sun while distracted by dive equipment or preparations can lead to overheating (hyperthermia). Heat exhaustion is the result of a hot environment combined with insufficient hydration. Heat exhausted individuals often complain of headache, nausea, dizziness and display vomiting, profuse sweating, pale or flushed skin and disorientation. The condition is inconvenient and uncomfortable, but can be remedied with hydration and rest in a cool, shady spot. If the condition is allowed to progress however, it can become heat stroke, which is a real medical emergency. Heat stroke is the elevation of the body’s core temperature to greater than 40ºC/105ºF and immediate intervention is required. If a diver stops sweating, begins to have cramps or faints, seek medical attention immediately and aggressively cool the individual. Get exposure protection off and put ice packs at armpits, neck and groin. Fanning or directing cool air from a scuba cylinder over the diver are good steps to aid cooling, while evacuating the individual to professional medical care.

For more information on everyday first aid and safe diving practices, visit DAN.org/health