Get to Know Your PADI Office: Sales Team

In this article, you can find out more information about the PADI Sales Team, who are ready to support you by placing sales orders, providing product advice (including content, recommended use, benefits to students and pricing) advice on maximising sales (through course offerings, marketing products and pricing courses) and by helping you to meet your customers’ product needs.

You can find out more about each of the team below, including contact information. Alternatively for general enquiries please contact the sales department at: [email protected].


Terry Johnson – Sales Manager

terry198x300An established PADI Course Director, manages the PADI Sales Department for the Europe, Middle East and Africa region.

Languages: English
Contact Email: [email protected]
Contact Telephone: +44 (0) 0117 3007398

Barry Fudge – Supervisor, Sales and Corporate Accounts

Barry supports Redistribution customers, sales within the South African region, and the day-to-day running of the sales department and consultant team.

Languages: English
Contact Email: [email protected]
Skype: barry_padi
Contact Telephone: +44 (0) 0117 3007322

Simona Barravecchia – Sales Representative and Product Consultant

SimonaSimona provides product advice and sales support to the Greek and Italian regions (including Italian Switzerland).

Languages: Italian (native), English, Spanish
Contact Email: [email protected]
Skype: simona_padi
Contact Telephone: +44 (0) 0117 3007807

Ola Fraser – Sales Representative and Product Consultant

Olga-Fraser-150x150Ola provides product advice and sales support to the Central Europe, Sub-Saharan Africa, Nordic and Croatia/Slovenia regions.

Languages: Polish (native), English
Contact Email: [email protected]
Skype: ola_padi
Contact Telephone: +44 (0) 0117 3007359

Amir Khalil – Sales Representative and Product Consultant

Amir provides product advice and sales support to the Middle East (Region 14) and Egypt (Region 20) regions, and Arabic-speaking members located in other regions.

Languages: Arabic (native), English
Contact Email: [email protected]
Skype: amir_padi
Contact Telephone: +44 (0) 0117 3007317

Linq Mussers – Sales Representative and Product Consultant

Linq provides product advice and sales support to the Netherlands, Flemish-speaking Belgium, UK (South) and Ireland.

Languages: Dutch (native), English, German
Contact Email: [email protected]
Skype: linq_padi
Contact Telephone: +44 (0) 0117 3007318

Gorka Otaola – Sales Representative and Product Consultant

Gorka-OtaolaGorka provides product advice and sales support to Spain, Canary Islands and Portugal. He also looks after the e-Shop and the publication of the annual price list.

Languages: Spanish (native), English
Contact Email: [email protected]
Skype: gorka_padi
Contact Telephone: +44 (0) 0117 3007315

Margriet Schuur – Sales Representative and Product Consultant

Margriet provides product advice and sales support to the UK (North), Cyprus, Israel and Turkey.

Languages: Dutch (native), English, German
Contact Email: [email protected]
Contact Telephone: +44 (0) 0117 3007355
Sarah Williams – Sales Representative and Product Consultant

Sarah provides product advice and sales support to France, French-speaking Belgium and Switzerland, the French West Indies, Austria and Malta.

Languages: English (native), French, German, Italian
Contact Email: [email protected]
Skype: sarah_padi
Contact Telephone: +44 (0) 0117 3007320

Julia Wratschko – Sales Representative and Product Consultant

Julia provides product advice and sales support to German-speaking regions as well as the Maldives.

Languages: German (native), English, Spanish, French
Contact Email: [email protected]
Contact Telephone: +44 (0) 0117 3007324

 


Your PADI Office

Located in Bristol, UK, the PADI Europe, Middle East and Africa Regional Headquarters is your local PADI Office. Here you’ll find a dedicated team ready to support you with the diverse aspects of your business, from Membership and Customer Service enquiries through to Sales, Marketing and Training.

As the largest of the PADI Regional Headquarters, speaking more than 10 different languages and having a spectrum of cultures within our region, we believe it is important to maintain a personal touch and ensure you know who you are working with on a daily basis, and who to contact to assist with your enquiries.

Opening Hours & Contact Information

Mon       08:15 (GMT) to 17:30 (GMT)
Tue        08:15 (GMT) to 17:30 (GMT)
Wed      08:15 (GMT) to 17:30 (GMT)
Thu        08:15 (GMT) to 17:30 (GMT)
Fri          08:15 (GMT) to 16:00 (GMT
Sat         Closed
Sun        Closed

PADI Europe, Middle East and Africa
The Pavilions, Bridgwater Road
Bristol BS13 8AE
United Kingdom

Telephone: +44 (0) 117 300 7234
Fax: +44 (0) 117 971 0400

Email: [email protected]

The New Online Processing Center is Now Live

The new Online Processing Center is now live and can be accessed via the PADI Pros Site and the PADI Pros’ Site Lite.

The new center has been developed using PADI Member feedback to ensure a more user friendly experience. The responsive design ensures it can be easily accessed from your mobile or tablet.

Some of the exciting enhancements to the Online Processing Center include:

  • Reorganization and simplified navigation.
  • Mobile optimization of all screens.
  • Simplified language and wording throughout the portal.
  • Downloadable reports for digital products in each status.
  • Digital codes scoreboard for a quick reference of your available codes.
  • Integrated tooltips to provide descriptions of each section or application.
  • Improved filtering and sorting options of digital code data.
  • Drop-down menu of languages.

The revised Online Processing Center has launched in multiple languages including English, German, Italian, Spanish, Dutch, French, Portuguese, Korean, Japanese, and Chinese.

Please note: the old PIC Online application has now been retired, and all online certifications will need to be processed via the new Online Processing Center.

If you have any additional questions, please contact PADI Training or Customer Services.

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How To Get Divemaster Applications Processed Without Delay

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Divemaster candidates have been working hard all summer and applications have been streaming in to the PADI EMEA Office. We strive to process all applications promptly; however, they are occasionally delayed due to missing documentation.

The most common reason for a delay is missing first aid and CPR course documentation.

EFR_4C-Black-WhtTrap®_09The PADI Instructor Manual lists the qualifying certification description for EFR Primary Care as proof of current CPR training, and for EFR Secondary Care as proof of current first aid training, provided they have been completed within 24 months of the application date.

Please note that non-EFR first aid/ CPR courses can also meet the requirement for Divemaster; however, documentation of course completion must be included with the application. Most CPR/first aid courses are accepted provided they meet current emergency care guidelines. If you’re uncertain about whether your candidate’s CPR/first aid course meets the necessary requirements, please contact the Training Department via email on [email protected] to verify.

Please note: first aid and CPR courses taught entirely online do not meet Divemaster requirements (nor do they meet other first aid/CPR requirements for other PADI courses).

Here’s how to ensure your Divemaster candidate’s application is processed as quickly as possible:

  1. Verify the certification information is complete
  2. Verify that all required signatures are there
  3. Make sure that the application is completed in its entirety – including the hologram sticker
  4. When submitting prerequisite certifications from other organisations, including CPR/first aid course completions, Advanced Open Water and Rescue Diver equivalents; make sure that copies of these are attached to the application
  5. Provide payment information

Acceptable documentation includes:

  • A copy of both sides of the certifying organisation’s certification card
  • A copy of the certifying organisation’s wall certificate
  • A letter on the certifying organisation’s letterhead verifying the certification

Clarification on Dive Medicals

PADI Divemaster, (Assistant) Instructor and other PADI Pro level training clearly states the important course prerequisite that the candidate must be medically evaluated and cleared for diving by a physician within the last 12 months.

As this is a course prerequisite, both the PADI Instructor conducting the course and the PADI dive shop where the training is conducted are responsible for ensuring that this dive medical is in place prior to starting the course – or at the very latest before conducting any in-water sessions (even if these take place in swimming pool or confined water). It is a violation of PADI Training Standards to take candidates into the water for training activities while not yet having a “fit to dive” medical on file.

The above also applies for any students on other PADI courses that involve dives and where they indicated “Yes” to any question(s) on the Medical Statement / Questionnaire. If their medical condition changes during the course, they must be re-evaluated and again cleared for diving by a physician prior to continuing the training. A “fit to dive” medical must also still be valid (less than one year old) at time of course completion.

Tips to ensure / verify appropriate dive medical documentation is in place at the start and end of every course:

  1. The dive medical must clearly state at least the following specific information:
  • Full name and details (e.g. date of birth) to identify the diver
  • Clearance for diving (e.g. “fit to dive”)
  • Full name and contact details of the physician
  • Physician’s signature and date
  1. Keep a copy on file (the diver keeps the original of their own medical)

If you have any questions about the Divemaster Application process please contact Customer Services by email ([email protected]) or by phone (+44 (0)117 300 7234).