Is Your Member Contact Information Up to Date?

Without accurate member contact information, PADI cannot reliably deliver member benefits and important standards-related information to you. Be sure to update your personal details every time your postal address, email address, phone or fax number change, and ensure that you keep your teaching location up to date.

You can view the contact information PADI currently has on file for you at any time simply by accessing the Pros area of padi.com (go to Members’ Toolbox and then click on My PADI Information to check the information). If anything is missing or inaccurate, you can easily update the information online, or if you prefer, you can contact the Customer Relations Department at your PADI Office (as listed on the site) to provide updated details. It is also important that we have your language preference on file as we will always endeavour to communicate with you in your preferred language. Where we are unable to communicate in your language of choice, we will default to English.

Why is it important to keep all personal information up to date?

  • Member benefits.

Ensures that you continue to receive all the benefits of your PADI membership, including The Undersea Journal and Training Bulletins (which are required reading for all PADI Members).

  • Region-specific information.

Allows you to access important region-specific information such as insurance requirements and information regarding local regulations pertinent to scuba diving.

  • Streamlines your communications with PADI.

Minimises any delays in processing by ensuring that any correspondence or queries relating to your membership, applications, or certifications submitted will be handled by the relevant department at the most appropriate PADI office from the outset.

  • Training hints and tips.

Updating your current contact details, including your language preference, means you will continue to receive specific regionally targeted communications, providing you with helpful training hints and tips relevant to your local teaching environment and details of upcoming training webinars such as the Training Bulletin Live, as well as information regarding the most current sales and marketing initiatives in your area.

Don’t miss out – visit the Pros’ site to check your personal contact details today!

The New Online Processing Center is Now Live

The new Online Processing Center is now live and can be accessed via the PADI Pros Site and the PADI Pros’ Site Lite.

The new center has been developed using PADI Member feedback to ensure a more user friendly experience. The responsive design ensures it can be easily accessed from your mobile or tablet.

Some of the exciting enhancements to the Online Processing Center include:

  • Reorganization and simplified navigation.
  • Mobile optimization of all screens.
  • Simplified language and wording throughout the portal.
  • Downloadable reports for digital products in each status.
  • Digital codes scoreboard for a quick reference of your available codes.
  • Integrated tooltips to provide descriptions of each section or application.
  • Improved filtering and sorting options of digital code data.
  • Drop-down menu of languages.

The revised Online Processing Center has launched in multiple languages including English, German, Italian, Spanish, Dutch, French, Portuguese, Korean, Japanese, and Chinese.

Please note: the old PIC Online application has now been retired, and all online certifications will need to be processed via the new Online Processing Center.

If you have any additional questions, please contact PADI Training or Customer Services.

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Introducing the PADI Pros’ Site Lite

A new feature has now been launched that makes the PADI Pros’ Site more user-friendly and accessible when accessing the site from a mobile device – the PADI Pros’ Site Lite!

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The PADI Pros’ Site Lite is a mobile-responsive microsite offering on-the-go access to some of your favorite areas of the PADI Pros’ Site including the Online Processing Center, Dive Chek® and My Account information.

With the new PADI Pros’ Site Lite, you can now easily verify a student’s certification, update your contact information, and even process a student certification while still at the dive site – all from the convenience of your smartphone. You can still access to the other PADI Pros’ Site features via your mobile device and easily revert back to the old site with a click of a button.

What’s even easier is how you can access the Pros’ Site Lite. When accessing the Pros’ Site from a mobile device, an auto-detect feature will identify your device and deliver the Pros’ Site Lite. Want to make it even easier to access the site? Simply download the PADI App and tap on the Pros’ Site button to quickly access the Pros’ Site Lite features.

The PADI Pros’ Site Lite is now live! Login today via your mobile device at www.padi.com/mypadi to experience the new PADI Pros’ Site Lite!

If you have any questions or need assistance, please contact the PADI EMEA Customer Service team: customerservices.emea@padi.com

PADI Pros’ Site Revision – Provide Your Valuable Feedback

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A major overhaul of the PADI Pros’ Site is taking place and this is your opportunity as a PADI Member to provide feedback and suggestions on the changes you would like to see implemented.

The survey includes standardized questions and also gives you an open opportunity to comment on various aspects of the site as it currently exists.

Click to complete the survey via THE PADI Pros’ Site

As with any endeavour profoundly affecting PADI Member interaction, PADI is reaching out to you as a PADI Member to gather your input prior to rebuilding and relaunching the site.

PADI Member feedback is vital to any PADI initiative.” says Henrik Nimb, Vice President of Training, Customer Service & Business Development at PADI Asia Pacific. “PADI cares about members’ opinions from across the region, listens to what they have to say and strives to apply their preferences to all products and services.”

To complete the survey, click the link above or visit the PADI Pros’ Site and click on the survey link located under the ‘Global News’ section.

If you have questions or need assistance completing the survey, please contact Customer Services at: customerservices.emea@padi.com.

PADI Online Business Service #5 – DiveChek™ Online

divechekYou may be familiar with the scenario where a diver comes to your Dive Center or Resort and asks to book onto their next PADI course, or simply enjoy the local diving on their holiday. But there’s a problem: they’ve lost or forgotten to bring their PADI certification card to prove their current rating.

The good news is that there’s a simple alternative. DiveChek™ Online is a useful, time-saving tool which enables you to search for your customer’s certification history and the dates they completed the training (and even which PADI Pro and Dive Center they trained with).

By locating and verifying the diver’s details directly via the PADI Pros’ Site, you’ll be able to get instant confirmation – 24/7 – of their PADI certification status. They won’t need to wait for a replacement card to arrive and you won’t need to spend time calling your local PADI office for verification – keeping your customers happy, and your business efficient.

Accessing the DiveChek™ Online tool is easy – just visit the PADI Pros’ Site and click on Online Services > DiveChek. Enter your customer’s full name and date of birth and click “Run Report” to view the results.divechek-example

Note: DiveChek™ Online will not check Professional level certifications. To verify the status of a PADI Professional, you can use the ProChek tool instead.


Win With PADI…

PADI is committed to the growth and prosperity of the scuba diving industry. Whether it’s through preserving the ocean we explore or ceating innovative ways to teach the sport, PADI’s main focus is its members. PADI develops, maintains and supplies our industry with the most advanced dive training materials found worldwide.

Specifically, the PADI Retail and Resort Association provides its members with techniques and solutions to staying competitive and successful in today’s marketplace. As a member of the PADI Retail and Resort Association you benefit from more than just the prestige of the PADI brand. You also get a comprehensive suite of benefits guaranteed to drive more divers through your doors.

Find out more in the PADI Retailer and Resort Association Benefits Guide – click here to download.

Together We’re #1 In Diving!

PADI Online Business Service #4 – ProChek™ Online

If you ever want to verify the credentials of a PADI Professional, you can use ProChek™ Online. This reference tool is located on the PADI Pros’ Site under ‘Online Services’. Enter a membership number to see the highest core rating, current status and the year that the member was last renewed.

Plus, you can now also access this information on-the-go, with the PADI App available to download for free on iOS and Android mobile devices.

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Win With PADI…

PADI is committed to the growth and prosperity of the scuba diving industry. Whether it’s through preserving the ocean we explore or ceating innovative ways to teach the sport, PADI’s main focus is its members. PADI develops, maintains and supplies our industry with the most advanced dive training materials found worldwide.

Specifically, the PADI Retail and Resort Association provides its members with techniques and solutions to staying competitive and successful in today’s marketplace. As a member of the PADI Retail and Resort Association you benefit from more than just the prestige of the PADI brand. You also get a comprehensive suite of benefits guaranteed to drive more divers through your doors.

Find out more in the PADI Retailer and Resort Association Benefits Guide – click here to download.

Together We’re #1 In Diving!

PADI App Feature: PADI Pros’ Site

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The PADI App features a number of handy built-in tools to support student divers and PADI Professionals alike, but it’s also a central hub that brings the wealth of PADI membership knowledge straight to your fingertips whenever – and wherever – you might need it.

In addition to the travel, social links, eCards, training logs and other essentials, you can also view the PADI Pros’ Site straight from inside the PADI App. No more switching between apps on your phone or searching through bookmarks – just click on the “Pro” button from the main App homepage, and you’ll be taken to your usual PADI Pros’ Site login page. Enter your PADI Single Sign-On details and you’ll be able to conveniently access everything the PADI Pro’s Site has to offer, from the latest digital PADI Instructor Manual, to job vacancies, latest news and marketing updates.

The completely revamped PADI App is now available in multiple languages on Apple iOS and Android-based devices. Visit the App Store or Google Play Store to download it today!